The example
The chemical company implements Insaight Expert, an AI-supported expert system that is specially tailored to the company's needs. The consultants are starting to use the system to process customer inquiries more quickly. For example, a car manufacturer makes an inquiry about a plastic that has to withstand extreme temperature fluctuations and high mechanical loads at the same time. With the help of Insaight Expert, the customer advisor can call up relevant documents and information in real time. The system searches through all relevant data sources in seconds and filters out irrelevant information so that the consultant can present the customer with a well-founded answer and suitable solution proposals during the first meeting on site.