Example of increased efficiency in industrial customer consulting

A chemical company that develops customized plastics for its customers faces a major challenge. The customers, including leading automotive manufacturers, have complex and detailed requirements ranging from temperature application ranges to mechanical loads. The chemical company's customer consultants spend a considerable amount of time searching through various internal data sources - from old emails to the large pool of product specifications and test protocols. This search is extremely time-consuming and hinders fast and efficient customer advice.

The chemical company implements Insaight Expert, an AI-supported expert system that is specially tailored to the company's needs. The consultants are starting to use the system to process customer inquiries more quickly. For example, a car manufacturer makes an inquiry about a plastic that has to withstand extreme temperature fluctuations and high mechanical loads at the same time. With the help of Insaight Expert, the customer advisor can call up relevant documents and information in real time. The system searches through all relevant data sources in seconds and filters out irrelevant information so that the consultant can present the customer with a well-founded answer and suitable solution proposals during the first meeting on site.

The use of Insaight Expert brings the chemical company and its consultants several decisive advantages:

Time savings:
The time previously spent searching for relevant information is drastically reduced. Consultants can access the necessary data within seconds.

Increased efficiency:
The quick availability of information allows advisors to handle more client queries in less time, increasing the overall efficiency of the business.

Improved client advice:
As advisors can respond to client queries faster and in a more informed manner, client satisfaction increases. Fast turnaround times become a significant competitive advantage.

Cost savings:
More efficient use of advisors' working time and reduced waiting times reduce the company's operating costs.

Competitive advantage:
The chemical company can strengthen its position against competitors by providing fast and accurate advice, leading to increased customer loyalty and new business.