Legal advice of the future: BRS Rechtsanwälte AG relies on insaight AI
The situation
BRS Rechtsanwälte AG, a renowned German law firm, specializes in providing initial advice in the areas of traffic, employment, civil and tenancy law. Every year, it provides over 100,000 telephone consultations on behalf of legal expenses insurance companies. One of the main problems here is the amount of time required to record facts and concerns, which limits both efficiency and the quality of advice.In addition, law firms are faced with high data protection requirements; they must maintain strict confidentiality and may not transfer sensitive client data to external service providers, especially not abroad.
The example
To meet these challenges, BRS Rechtsanwälte AG implemented insaight's telephone AI. The AI runs entirely on its own servers, which are hosted in Germany. The client begins their conversation with the telephone AI, which takes a lot of time and clarifies the matter in a friendly, patient and empathetic manner. It asks contextual, legally relevant questions so that all aspects of the matter can be discussed in detail without time pressure. The AI then prepares a summary of the facts of the case for the client and forwards the conversation to a lawyer from BRS Rechtsanwälte AG. With the structured summary of the case, the lawyer can immediately start the consultation. This leaves more time to discuss the client's problems.
The result
The use of insaight's telephone AI offers BRS Rechtsanwälte AG and its clients several advantages:
Time savings: lawyers can use more time for the actual consultation, as the facts of the case have already been recorded.
Immediate availability: Clients can discuss their concerns with the AI without having to wait, which leads to a high level of customer satisfaction.
Increased efficiency: The law firm can provide more high-quality advice in the same amount of time.
Compliance with data protection standards: By operating the AI on its own servers in Germany, the special requirements for the lawyer's duty of confidentiality pursuant to Section 43e BRAO and Section 203 StGB are fully met.
Positive client feedback: Client surveys show that clients greatly appreciate the detailed discussion of the facts of the case and the illumination of the various legal aspects.
Time savings: lawyers can use more time for the actual consultation, as the facts of the case have already been recorded.
Immediate availability: Clients can discuss their concerns with the AI without having to wait, which leads to a high level of customer satisfaction.
Increased efficiency: The law firm can provide more high-quality advice in the same amount of time.
Compliance with data protection standards: By operating the AI on its own servers in Germany, the special requirements for the lawyer's duty of confidentiality pursuant to Section 43e BRAO and Section 203 StGB are fully met.
Positive client feedback: Client surveys show that clients greatly appreciate the detailed discussion of the facts of the case and the illumination of the various legal aspects.
By implementing insaight's telephone AI, BRS Rechtsanwälte AG has not only increased the efficiency and quality of its advisory services, but also further consolidated its position as a leading law firm for initial legal advice.
